Terms and Conditions


Online orders will be dispatched within 5 working days, where the goods are in stock. If the goods are not available within the 5 days, you will be advised immediately by phone or email, when you can expect delivery.


Our Terms of Trade are printed on Account Application form. There is a minimum amount required for initial orders and we require pre-payment on first orders. Credit arrangements will be offered at our discretion. Contact us to open an account.

All transactions are billed in New Zealand Dollars.


We value your privacy! We will never give, lease, sell or otherwise disclose your personal information. Any information you give to CraftCo or the CraftWeb will be held with the utmost care.

Email Lists

Individuals join our mailing lists and are added to our email database using the forms provided on this web site. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone. In addition, we configure our email software to refuse to divulge the email addresses of our list subscribers to anyone but CraftCo staff, including other list subscribers. However please remember that no transmission and data over the internet or any wireless network can be guaranteed to be 100% secure. As a result while we strive to protect your personal information, we cannot ensure or warranty line security of any information that you transmit to us or from us and you do so at your own risk.

Unsubscribe Policy

We strive to only send e-mail to those who want to receive it. If you would not like to receive future e-mails from us, please use the ‘unsubscribe’ link located at the bottom of our email communications.